Terms & Conditions of Use
Shipping
We aim to ship between 2-3 working days after receiving the order. But please note that delivery times and rates are subject to change as there are quite a number of factors that affect these variations: Geographical, Political, Legislation etc. And as such you are encouraged to frequently visit these pages so that you are aware of any changes that may impact you in future.
Custom-made products take up to 28 days depending on availability of materials. We will email you when your order has dispatched with a tracking number.
Within the UK
Royalmail Tracked48 – £2.49
International
Large parcels Via UPS – £40
Royal Mail International for small parcels – £12.99
Delivery to alternate address
Yes, please contact us to arrange this.
Returns Policy
Velvet & Rose London takes seriously the laws of the land including consumer rights act which was introduced to simplify, strengthen and modernise the law, giving you clearer shopping rights. You, therefore, have a right to cancel and return any items that you are not satisfied with. However, it should be noted that unless you have proof of purchase from us like receipt or invoice bearing item number, date and payment method used, you will not be able to excercise your right to return, cancel or change an order. Moreover, goods must be in a resaleable condition – items with marks or any damage will not be accepted.
Note also that you have up to 28 days to return goods after which your guarantee runs out.
WE DO NOT ACCEPT RETURNS FOR TAILOR-MADE PRODUCTS.
Privacy policy
Velvet & Rose London holds personal information for the purposes of fulfilling orders and transactions. We therefore hold customer name, postal address, email and phone number details. On the other hand this allows for a smooth checkout process as contact and delivery information are already on hand.
We use personal information which you have agreed to register with us so that we can contact you about news, services and promotions. It should be noted that you have the right to opt out of the mail list at anytime should you so choose. WE DO NOT SHARE PERSONAL INFORMATION WITH THIRD PARTY COMPANIES etc. We do not intend to hold any personal information longer than intended and we offer customers ability to add, amend and/or delete this information altogether anytime.
Cookies
During your visit on our website we may use “cookies” which are nothing but small text files stored on your Personal Computer (PC). This helps us deliver a better experience as you surf our pages. Browsers allow you to turn them on and off but we generally require them for better experience while you visit.
Terms of Use
“You”, refers to you, the customer or visitor. “Us”, refers to Velvet & Rose London and its affiliated companies etc.
Velvet & Rose London reserves the right to the website and its content including text, images, video, logo and all artefacts which collectively constitutes the Velvet & Rose London brand. You may NOT use this for personal/private or commercial gain without the written permission from us. You are not allowed to copy, post, publicly display, upload, translate, transmit or distribute physically or electronically through PC or mobile device or indeed any device for that matter.
You are not allowed to gain unauthorised access to the site nor probe or test for vulnerabilities.
By registering and continuing to use and browse our site you consent to abide by conditions stipulated with these terms. All rights reserved.
Disclaimer
Velvet & Rose London makes available the information contained on this website on “as is” basis. We do not take any responsibility for its inaccuracy or it being misleading in cases where you, the visitor, uses this information for other purposes. We provide links to other websites especially social networks to which we have no control and as such we do not guarantee or warrant security or content appropriateness. The usage of the site and provided links are at users’ own risk.
While we endeavour to keep data for you incases where you agree to register your personal information, it is your responsibility to ensure it is accurate and up to date. You are responsible to keep confidential information held under your registered account. You are required to report any suspicious activity in connection with your account to us immediately.
In the event of legislation or legal requirement to make your information available, we will do so to comply with government law.